FAQs

Where can I purchase VAIO products?

You can order your VAIO products online by visiting Malaysia Official Online Store.

Can you combine multiple orders (orders under different order numbers)?

Unfortunately, we cannot combine multiple orders at this time.

Can I change the product I ordered after I have placed my order?

Unfortunately, once an order has been placed, we are not able to adjust the order. You are welcome to contact our VAIO Customer Support Center, and we will do our best to find an alternative solution for you whenever possible. You can reach by calling 1800-818-178, and we are available Monday-Friday between the hours of 9am-6pm, MYT.

Can I place an order over the phone?

Even though our VAIO Customer Support Center will be happy to assist you with your order, you need place you order online by yourself.

Do I need to create an account to make a corporate purchase?

Yes. You are required to create an account for your online order.

Where can I buy the new VAIO products by Nexstgo?

Customers can buy from major retail channels and online platform in Hong Kong, Taiwan, Malaysia and Singapore. For detail please refer to our upcoming announcement on our official website and media platform.

What's the standard warranty period for VAIO products?

Here are the standard warranty of each model:

S11, S13 & SE14: 24-month (Win 10 Home), 36-month (Win 10 Pro);

A12, SX14 & SX12: 15-month* (Win 10 Home), 36-month (Win 10 Pro)

* 12-month basic warranty, online registration to enjoy additional 3-month warranty.

How can I track my order?

We will email you the tracking information after your order has been processed.

What is the delivery timeframe estimate for orders?

For products that are in-stock, they are estimated to be delivered within 5-7 business days.

Can I request a specific delivery date?

Unfortunately, we are not able to deliver orders on specific dates at this time. Please allow 5-7 business days for your order to arrive.

What are the shipping rates?

We offer free shipping within Malaysia.

When will my order ship?

We strive to ship orders within 1-2 working days. From the time an order is submitted, processing may take 1-2 business days. Orders rarely, if ever, take more than 7 business days to leave our warehouse unless the item is on back order or a special order item. Orders are only processed during regular business days which include Monday - Friday and exclude holidays.

Who can I contact regarding my shipment?

If you haven't received your shipping confirmation email yet, please call our VAIO Customer Support Center at cs@nexstmall.com.

Do you require a signature for deliveries?

For your protection, all delivers will require a signature.

Do you deliver on the weekend?

Unfortunately, we currently do not offer the option for weekend deliveries.

Do you deliver outside of the Malaysia?

At this time, we only ship within Malaysia.

How can I get free shipping?

We offer free standard shipping on eligible products only. Free shipping is restricted to MY addresses only.

We accept credit cards and PayPal only.

Which credit cards do you accept?

We accept VISA, MasterCard, American Express, and Discover credit cards.

What if it tells me that I cannot use my credit card?

In most cases, the credit card may be declined if you have entered an incorrect billing address, or an incorrect expiration date. Once you have confirmed that all information has been entered correctly, and you are still receiving an error message, please contact our VAIO Customer Support team at cs@nexstmall.com.

Can I use two different credit cards for my purchase?

Unfortunately, we are only able to accept one credit card per order.

Do you accept VISA or MasterCard Gift Card's for purchases?

Yes, we do accept VISA and MasterCard Gift Card as tender for purchases.

Where can we contact for after-sales service for VAIO?

For after-sales service for VAIO products, please contact 1800-818-178.

Who can we contact for product related issues?

Please visit our contact page, or call our VAIO Customer Support Center at 1800-818-178, Monday-Friday between the hours of 9am-6pm, MYT, or reach us via cs@nexstmall.com.

here is my serial number?

To find the serial number, please use one of the following options:

On your PC, please look for the serial number behind the PC stand On the exterior of the box, please look for the sticker with the serial number on it From within the VAIO setting, select VAIO Control Center, and look for the serial number in the bottom of the menu

need technical assistance for my VAIO product. Who can I contact?

Please visit our contact page, or call our VAIO Customer Support Center at 1800-818-178, Monday-Friday between the hours of 9am-6pm, MYT, or reach us via cs@nexstmall.com.

Can you remotely log into my computer to help with troubleshooting issues?

Unfortunately, we are not able to access your computer, remotely. Please contact our VAIO Customer Support Center at 1800-818-178.

What is the country of origin of the new VAIO S11 & S13 series?

All VAIO S11 & S13 products are made in VAIO AZUMINO factory in Japan and completed the QA there. Only the products match VAIO's stringent factory standards will eventually be sold in Asia markets (HK, TW, SG, MY).

What is the major difference between the new VAIO products and previous VAIO products by Sony?

1. VAll PC products selling by VAIO Corporation are without the trademark of “SONY” at the cover of the laptops.

2. Check the black model label on the bottom of S11/S13. When it shows VAIO, it is VAIO. When it shows SONY, it is SONY VAIO.

3. Check the white sticker pasted on the black model label on the bottom of S11/S13. When the 12-digit part number starts with "NP11V1" or "NP13V1", it is VAIO.

** For VAIO product, please call : +886-800-000-075(Taiwan)、+852-3725-0625(HK)、+853-6281-1231(Macau)、+65-6224-2880(Singapore)、+60-1-2518-3633(Malaysia)

** For SONY VAIO product, please contact SONY service center : +886-2-4499111(Taiwan)、+852-2833-5129(HK)、080-0039(Macau local only)、+65-6544-8600(Singapore)、1300-88-1233(Malaysia local only)

What are your Customer Support Center business hours?

Our VAIO Customer Support Center is currently open Monday-Friday between the hours of 9am-6pm, MYT.

How can I delete my online account?

We are sorry to hear you want to delete your account. Please contact us via cs@nexstmall.com

Do I need to create an account to make an individual purchase?

No. You are not required to create an account for your online order.

Does the product include a warranty?

Yes, the product includes limited hardware warranty. For more information please visit our warranty page.

If I have previous Sony VAIO products, can I get the after-sale service by VAIO corporation?

We are sorry that we will only provide the technical support and after sale service about VAIO PC which sale from 2018 Jul onwards by Nexstgo in Asia markets (HK, TW, SG, MY).

Where arethe VAIO service centers located?

VAIO service center is located in Taiwan, HK, Macau, Singapore, and Malaysia. Service center only provides service for VAIO product purchased locally.

How to contact VAIO service center?

Please use the following telephone numbers to contact Taiwan, HK, Macau, Singapore, and Malaysia service center.

Taiwan: +886-800-000-075

HK: +852-3725-0625

Macau: +853-6281-1231

Singapore: +65-6224-2880

Malaysia: +60-1-2518-3633

Am I able to return products that I purchase online to physical stores?

Unfortunately, all returns must be mailed back to our facility. For details on our return policy, please visit our returns page. For assistance with your return, please visit our contact page, or call our VAIO Customer Support Center cs@nexstmall.com.

How can I return my purchase?